We are happy to offer free change of mind returns with a full refund on any product you’ve purchased from (to the extent permitted at law).
Returns must be requested within 30 days after the date of delivery. Once our customer service team has contacted you and provided a returns shipping label, the parcel must arrive back at our warehouse within 30 days to qualify for a full refund.
Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery.
We will accept returns outside of the above conditions in the case of allergic reactions, damaged products, incorrect items or faulty items.
We only accept returns purchased from www.aesop.co.nz. Aesop products purchased in all other locations (including Aesop signature stores or other retail stores, including department stores) must be returned to their original point of purchase.